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Supplements are TGA, GMP & made in Australia?
What's your products' shelf life?
What's your shipping policy?
Do you offer any discounts?
FAQs
Shipping
Do you offer free shipping?
We offer fast and free shipping on orders over $100 AUD within Australia and over $300 AUD for international orders. Orders under these thresholds will incur a $20 AUD shipping fee.
Please note: Orders shipped outside of Australia may be subject to taxes and duties, which are the responsibility of the customer.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is fulfilled. It can take up to 5 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
How much does shipping cost?
Domestic Shipping Australia:
We offer free standard shipping on orders over $100 AUD. All orders are shipped with expedited shipping.
Canadian, US & UK Shipping:
We offer free standard shipping to Canada, the US, and the UK on orders over $300 AUD. For orders under this amount, a flat $20 AUD shipping fee applies.
EU:
For the EU, please check out via our EU store for specific shipping details.
International Shipping:
International shipping costs are calculated at checkout, depending on the country and order size.
Unfortunately, we do not ship to the following countries:
Spain
Mexico
What is your shipping policy?
Our standard shipping time within Australia is 2–5 business days.
For international orders, expect a shipping time of 5–14 business days.
Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.
For additional questions about our shipping policy, please contact us at [email protected].
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Tracking information may not be immediately available after your order is fulfilled. It can take up to 5 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
After the order is fulfilled, you can click the tracking number link in the email or track your order on our website here Order Management: Track Order.
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to.
To review the countries we currently don't ship to, please see below:
Mexico
Spain
Please note that due to delays in customs, international shipments can take 14 days.
If you have been waiting for more than 14 days to receive your order, please get in touch with our team to investigate the issue.
Where are your products shipped from?
All products are dispatched from our warehouse in Adelaide, South Australia.
Do you have a European distribution hub?
No, we handle all shipments exclusively from our Adelaide, South Australia location.
Are there taxes applied to my order?
For international orders, you may be subject to import taxes, customs duties, and other fees levied by your destination country. Such charges are the recipient's responsibility. Genetic Labs Australia has no influence over these charges. All orders within Australia are inclusive of GST.
Subscription Management
How do I cancel my subscription?
We are happy to assist with instructions on how to cancel your subscription.
1. Log In to Your Account
Visit our login page and enter your email address.
2. Locate Active Subscriptions
3. Locate your subscription and click View Details
4. Scroll to the bottom of the page, and click Cancel Subscription.
Proceed to complete the steps to successfully cancel your subscription.
How do I skip a subscription shipment?
We’re happy to assist. Please follow these steps:
1. Log in to Your Account
Visit our login page and enter your email, or sign in with Shop.
2. Go to Subscriptions
Navigate to the Manage Subscriptions section in your account dashboard.
3. Find Your Subscription
Locate the subscription for which you want to skip a shipment and click View Details.
4. Skip the Shipment
Click Skip Order for the next scheduled delivery.
Proceed to complete the steps to successfully cancel your subscription.
Account
I'm having trouble logging in
Please make sure you’ve created your account and entered the verification code sent to your email to activate your account. Once activated, you’ll be able to log in.
Need to resend the email?
Click here: https://geneticlabsaustralia.com/account/login
Delivery Issue
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have arrived damaged!
Some items break during shipment due to glass packaging. We’ll do our best to help.
Please head to our Contact Us form and leave an image of your damaged item for further assistance.
We’ll be sure to resolve the situation as best we can!
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package at the local post office.
Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.
On some occasions, packages may be marked as delivered but take additional time to arrive.
If you still are unable to locate the package, please reach out to the carrier.
If you need additional assistance, please contact us.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via our contact page for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
We'll resolve the situation as best we can!
What if my package gets lost or arrives damaged?
Lost packages
At Genetic Labs Australia, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team via our contact form with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at contact form within 1 day of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Returns
How do I make a return?
Returns must be initiated within 30 days of receiving your order.
Return by mail
Reach out to our customer support team at support to initiate the return process with your order number and details about the item you wish to return. The support team will then send you a return shipping label.
Note: Return orders will incur the return shipping charge per order.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
What’s your return policy?
Our return policy allows returns or exchanges as a part of our 30-day satisfaction guarantee for products purchased in the last 30 Days.
You can expect your refund to be processed within 5 business days or fewer, after our returns department receives the returned item.
If you'd like to start a return, please contact us via our contact form.
Checkout
How do I apply promo/discount codes?
To apply a promo or discount code:
• Proceed to checkout and enter your code in the Discount Code field.
• Click Apply to see your new total before finalising your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Refunds
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued.
Please allow 5 business days business days for the refund to reflect in your account.
Recommended Dosages
How do I take NMN supplements?
Take 2 capsules daily for optimum results. Take NMN on an empty stomach.
What's the recommended daily dosage of NMN?
The dosage is 500mg. The serving size is 500mg or 2 capsules of 250mg. Take 2 capsules (500mg) per day on an empty stomach for best results.
When do I take Berberine supplements?
Take 2 Berberine capsules daily. Take 1 capsule 30 minutes before eating either lunch and the other 30 minutes before eating dinner for optimum results.
I purchased the Longevity Pack, when do I take all the supplements?
Take 2 NMN capsules & 2 Resveratrol 30 minutes before eating either before breakfast or lunch. Take 1 Berberine 30 minutes before lunch, and 1 Berberine capsule 30 minutes before dinner. It's best to take them 30 minutes before, or two hours after, eating to avoid competing with protein for absorption.
Product
Why Choose NMN Over NAD+ for Supplementation?
NMN PURE 15000+ provides a superior source of NMN to help boost NAD+ levels in the body. Unlike NAD+ itself, which is not absorbed by the body in oral supplementation, NMN is stable, well-absorbed, and supports a range of key health functions.
NMN is designed to support healthy ageing, energy production, DNA stability, and reproductive health, making it a trusted option for those looking to support their overall well-being.
What effects will I gain from taking Berberine supplements?
Berberine supports healthy blood sugar levels, cardiovascular health, liver function, and immune system health. It also provides antioxidant support to help protect cells from free radical damage.
What is NMN?
NMN stands for nicotinamide mononucleotide. Nicotinamide mononucleotide (NMN) is a precursor to nicotinamide adenine dinucleotide (NAD+), a compound found in every cell in your body.
What are the benefits of taking NMN supplements?
NMN supplements support healthy ageing, energy production, DNA stability, and reproductive health by helping to maintain NAD+ levels in the body.
What will I feel from taking NMN supplements?
Individual experiences may vary. Some customers report feeling more energised and focused, but the key benefits of NMN are its role in supporting cellular health, energy production, and healthy ageing over time.
Is NMN safe to take?
NMN is considered safe to take as a supplement and has been studied in clinical trials. Always consult with a healthcare professional before taking any new supplement to make sure it's safe and appropriate for you.
Can NMN supplements interact with any medications I'm currently taking?
If you're taking any medications or have a medical condition, we recommend speaking with your healthcare provider before taking NMN.
Are there any side effects associated with taking NMN supplements?
It's best to consult with a healthcare professional prior to taking any new supplements and discuss potential side effects.
Is NMN the same as NAD+?
NMN is a precursor to NAD+ in the body, meaning that it is converted into NAD+ once it is ingested. NAD+ is a molecule that plays a key role in energy metabolism.
Can NMN supplements be taken by individuals of all ages?
NMN supplements may be suitable for individuals of all ages. Most of our customers start supplementing NMN in their late 20s to 30s as this is when NAD+ levels begin to decline.
Do you hold all products on hand?
Absolutely. Every product listed on our website is available on hand in stock, ensuring swift delivery to our customers. From time to time, products do sell out and manufacturing timeframes may cause delays.
Are there any dietary restrictions or considerations when taking NMN supplements?
At Genetic Labs Australia, our 100% pure NMN supplements are formulated with no gluten, no dairy, no GMO and are 100% vegan friendly. As with any supplement, if you have any dietary restrictions or health conditions, consult with a healthcare provider.